Vicki Routh Counselling Walton on Thames & London Waterloo

The information provided here makes up the general terms and conditions of your contract with me to provide you with a counselling / psychotherapy service. Please see the Privacy Notice on my website for more detailed information on how I will use and protect any information you give to me when you use this service.


Ethics, confidentiality & record keeping

As a BACP Registered and Accredited Counsellor / Psychotherapist (MBACP Accred), I am committed to providing you with a confidential counselling service in line with The British Association for Counselling and Psychotherapy’s (BACP) Ethical Framework which can be found at:

BACP Ethical Framework

As required by BACP I discuss my anonymised client work with my supervisor/s in order to ensure that I am offering you a good service. I will not be speaking to anyone else about our work together unless I am ethically or legally required to do so i.e. if information is disclosed relating to your own or another’s safety (with particular concern for you, children, and vulnerable adults), or information is shared relating to terrorism or other crimes that the law requires me to disclose.

If we meet outside of the therapy room I will not identify myself as knowing you in order to protect both your own and my privacy.
I am committed to keeping any personal or sensitive information you give me safe and secure (I use an online encrypted recording system, password protected phone and email systems and locked portable folder and/or filing cabinet for any temporary paper records) to hold such information..


Payment

The cost for a 50 minute session of individual counselling / psychotherapy is £55-£85 and for couple counselling £65-£95 depending on the value you place on attending counselling and your affordability. Please give some thought to what you can afford to pay and the value of the counselling to you.

Session fees are payable by bank transfer each week no later than 48 hrs in advance of your booked session.

N.B. Where payment for sessions is via an insurance policy, you will be required to make payment yourself for any excess on the policy.


Cancellation, missed appointments & rescheduling

Session fees are still payable in the event of sessions being missed, rescheduled or cancelled with less than 48 hours’ notice.
In this event you will be required to make payment for any missed or cancelled sessions before any further sessions can be arranged. N.B Where payment for sessions is usually via an insurance policy, you will be required to make payment yourself in this instance as your policy does not cover sessions not attended.


Ending counselling

It is important to pay attention to when and how to end counselling. It is not usually helpful to end without notice. If you are thinking about ending your counselling commitment, please discuss this with me. We can decide together how many more sessions to have together, at what frequency to hold those sessions and what to focus on during that time.


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